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About the Company | Shipping
Information | No Hassle
Returns | Privacy & Security | Contact
Us
About Crystalis Treasures and Crystalis.com
Crystalis is committed to quality and customer
satisfaction. We provide the highest quality goods to our customers
in the
Washington, DC area and worldwide. Located in the Dulles Corridor,
Crystalis has been retailing a wide variety of gifts, collectibles,
and spiritual merchandise for 20 years. We are always looking
for ways to serve
you better.
Your satisfaction is our priority. Please do not hesitate to contact
us with any questions or concerns.
WE GUARANTEE YOUR SATISFACTION!
We sell the following types of products:
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Shipping and Delivery Information
We make every effort to ensure the ordering process
is easy and that your products ship quickly.
Our goal is
to ship in-stock items within 2-3 working days from the
receipt
of your
order.
We will
notify
you if the item is temporarily out of stock.
Although our preferred
method of payment is via Credit Card, we also accept checks
and money orders (U.S. funds only).
Do not send cash. Be sure to include shipping charges and applicable
sales tax. Please allow 7-10 additional days to for checks to
clear before your order ships.
Mail payments to:
Crystalis Treasures
306 Elden Street
Herndon, VA 20170
Shipping, handling, and insurance charges within the contiguous
48 states:
Regular Delivery (7-10 Business days)
Up to $20.00 ……………..$6.99
$20.01- $30.00 ……………..$7.99
$30.01 - $65.00 ……………..$8.99
$65.01 - $85.00 ………………$9.99
$85.01 - $100.00 ……………..$10.99
Over $100.00 ……………… $11.99
SATISFACTION GUARANTEED!
Rush delivery additional $6.99. Please allow 3-5 working days
for rush delivery.
Credit card orders taken for in-stock merchandise only.
2 day Air additional $9.99
(2-3 Business Days) 2 day air delivery available on most items –
Must be phoned or emailed in by 1:00 p.m. eastern time. No P.O.
boxes, please.
Express delivery additional $24.99
(1-2 Business Days)
Express delivery available on most items – for
phone orders only.
Must be phoned in by 1:00 p.m. eastern time. No P.O. boxes, please.
International orders
We will email you the price for your order. Duty and taxes are
the customer’s responsibility.
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No-Hassle Exchanges and Returns
Enclose a letter with the reason for the return and ship prepaid
and insured to:
Crystalis Treasures
306 Elden Street
Herndon, VA 20170
Refunds are made for the full merchandise value only. Excluding
shipping.
International Customers: Please contact your local customs
office for refund of duties and taxes.
Customer Service: 1-703-689-0114
Info@crystalis.com
If you have any questions concerning your
order before or after you’ve received it, please contact
us. Calls are answered from 11:00 A.M. – 6:00
P.M. eastern standard time. You may also email us your questions
and our helpful representatives will answer your questions.
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Privacy and Security Statement
Your privacy is important to us. We want you to
feel comfortable ordering from us online. Because we gather
certain types of information about our customers,
we feel you should fully understand what information we gather
and how we use that information.
Data security is an integral part
of our online purchasing process. We have put in
place appropriate physical, electronic, and managerial procedures
to safeguard and secure the information we collect online. We
realize that you may have concerns about using your credit card
online, but as most other leading e-commerce sites can attest,
shopping online is safer than using your credit card for everyday
purchases. However, to better ensure your security and comfort
we've equipped our site with the best online security technology
available, an encryption system called Secure Socket Layer (SSL).
Geotrust, a leading Certificate Authority (CA) Internet trust
service, has provided us with our SSL certificate and ensures
its validity.
When you make a purchase from our store, Crystalis
Treasures obtains contact information, such as your name, address,
and phone number,
as well as payment information, such as your credit card number.
We also keep records of your payment history and communications
you have with our staff.
Crystalis Treasures uses the information it gathers
in order to provide you with the best online shopping experience
possible. As you
might expect,
contact information is used to contact you concerning your purchases
and our company. Payment information is used to validate your
identity and to bill you for the products you order.
In addition, Crystalis.com regularly sends out mailings regarding
sales, specials, and other items that are of particular interest
to our customers.
You
may
request that
Crystalis.com
not send you mailings relating to other goods and services by
sending an e-mail to info@crystalis.com,
or by simply following the directions to remove your address
from our mailing list provided
in last e-mail you have received. Crystalis.com reserves the
right, however, to send bulletins and other important
information
regarding your purchase(s) at its discretion.
Crystalis Treasures will not share or disclose
information regarding its subscribers except (i) when we receive
legal process
such
as
a court order; (ii) when reasonably necessary to protect the
company's rights or property; or (iii) in emergencies where someone's
safety is at risk. We will never sell your information to another
party.
To request a copy of the contact information we
have for your account, send an e-mail request to service@crystalis.com.
You may correct
that information as appropriate by returning a message to the
same address. Crystalis Treasures may require
a copy of a government issued form of identification before disclosing
billing information or before making changes to the billing or
contact information on an account.
Crystalis Treasures reserves the right to make
changes to this policy. Those changes will become effective 30
days after
notice
of them
is posted here. If you have any questions about this privacy
policy, please send them via e-mail to info@crystalis.com.
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